Thank you for shopping at RSA Organic Hub. If you are not entirely
satisfied with your purchase, we're here to help. This Return and
Refund Policy outlines the terms and process for returns and refunds.
1. Return Eligibility
To be eligible for a return, your item must meet the following
conditions:
-
Item must be unused and in the same condition that you received it.
- Item must be in its original packaging.
- You must have the receipt or proof of purchase.
- Returns must be initiated within 30 days of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, etc.).
- Custom-made or personalized products.
- Items on clearance or final sale.
- Gift cards.
-
Health and hygiene items (e.g., cosmetics, underwear) once opened.
3. Return Process
Follow these steps to initiate a return:
-
Contact us at
support@yourwebsite.com
or call us at +1-123-456-7890 to request a return authorization.
-
Include your order number and reason for the return in your request.
-
Once approved, you will receive instructions on how to send the item
back to us.
-
Ship the item to the address provided. Please ensure the item is
securely packaged to avoid damage during transit.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of
the approval or rejection of your refund. If approved, the refund will
be processed as follows:
- Refunds will be credited to your original payment method.
-
It may take 5-10 business days for the refund to appear in your
account, depending on your bank or payment provider.
-
If a refund cannot be processed due to eligibility issues, we will
notify you via email.
5. Shipping Costs
You are responsible for paying the shipping costs for returning your
item unless the return is due to an error on our part (e.g., wrong or
defective item). Shipping costs are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged. If you need to
exchange an item, contact us at
support@yourwebsite.com.
7. Late or Missing Refunds
If you have not received your refund after the specified time, please:
- Check your bank account or payment method again.
-
Contact your credit card company or bank; processing times can vary.
-
Contact us at
support@yourwebsite.com
for further assistance.
8. Contact Us
If you have any questions about our Return and Refund Policy, please
contact us:
Email:
support@yourwebsite.com
Phone: +1-123-456-7890
